Graphic Design Software FAQs

How to download DrawPro while using Internet Explorer?

The link below explains how to download files using Internet Explorer.

http://windows.microsoft.com/en-us/internet-explorer/download-files#ie=ie-11

How to use Windows/Internet Explorer SmartScreen filter information and instructions?

The following link explains how to use IE SmartScreen Filter and how it can protect your computer

http://windows.microsoft.com/en-us/internet-explorer/use-smartscreen-filter#ie=ie-11

How to open download manager within Internet Explorer?

The following link provides important information on how to use Internet Explorer Download Manager.

http://windows.microsoft.com/en-us/windows/using-download-manager-internet- explorer#1TC=windows-7§ion_1

Frequently asked questions for downloading files from the internet?

Here are answers to some common questions about downloading files from the Internet. http://windows.microsoft.com/en-us/windows/downloading-files-internet-faq#1TC=windows-7

How to download DrawPro using Google Chrome download instructions?

The following link explains how you download something from the Web in Google Chrome. https://support.google.com/chrome/answer/95759?hl=en

How to manage your download history/files with Google Chrome?

The following link article applies to Google Chrome on Windows, Mac, and Chrome OS. https://support.google.com/chrome/answer/95758

How to download DrawPro using Firefox Internet Browser?

The following link article describes what information is displayed, how to access your downloads, manage your files and set downloading options when using Firefox.

https://support.mozilla.org/en-US/kb/where-find-and-manage-downloaded-files- firefox?redirectlocale=en-US&redirectslug=find-and-manage-downloaded-files

How to change what Firefox does when you click on or download a file?

The following link will describe how Firefox handles downloads for different types of files and how you can change that behavior.
https://support.mozilla.org/en-US/kb/change-firefox-behavior-when-open-file

Why am I receiving the error “Download Max Limit Reached for DrawPro”?

If you are receiving the message you have reached your download limits, then this indicates that the software has downloaded successfully to your computer. Depending on how you have setup your firewall / security software. The Draw Pro download file may be in a quarantine folder of the security software on your computer. You may be able to retrieve the Draw Pro file through the security software dashboard. Please refer to the help section of the security products you have installed on your computer.

At the time of purchase you were automatically sent an email with complete instructions for downloading the software. Be sure to check any email or spam blockers you may have installed.

After downloading the Draw Pro Installer file, it will be located in your internet browser download folder unless you save the Draw Pro file in a different directory. Depending on which internet browser you use, you will need to locate your download folder on your computer. The internet browser you use will have help instructions for locating the download folder.

You can perform a file search on your computer for the file name in your order confirmation email. Please be sure that you type exactly the name provided when performing the file search.

Once you have found the Draw Pro EXE file, you will need to install the software.

Installation: Double click on the Draw Pro EXE file icon and follow the directions to complete the installation. The serial number you will need for installation is included in the purchase confirmation email which was automatically sent to the email address entered at the time of purchase.

Downloading Draw Pro and Installation

  • Click on the download link found within your Draw Pro confirmation email.
  • If using Internet Explorer your Download Manager dialog box will appear.
  • Click ONCE on the Draw Pro file name.
  • Now click on Save or the arrow next to Save, this will allow you to Save the Draw Pro file to the directory of your choice.
  • Once you have saved the Draw Pro Installer file to your computer.
  • Now locate the file and double click on the Draw Pro Installer file icon.
  • Draw Pro installer will automatically launch and begin the installation process.
  • For the simplest installation, press the NEXT> button on every page that comes up.
  • All you have to do during the installation process is answer three questions:
    • Serial Number: For Digital Downloaded Software, use the serial number included in your confirmation email.
      (Be sure there are NO blank spaces in the serial number)
    • Full Name: This would be the name of the registered user. This information will be necessary during technical support requests.
    • Organization: Home users may leave this blank. Corporate users should put their company name in this field.
  • The Windows installation folder is located in the Program Files folder. For more advanced users, there are options to choose a different installation folder for Draw Pro.
  • After installation, you will notice that Draw Pro has conveniently added a launch icon to your desktop. You can launch the program by double clicking on the program icon.
  • Draw Pro is also accessible by selecting Draw Pro from the Start Menu.
  • After launching Draw Pro, if you use File/Open you will find that Draw Pro defaults to the My Documents folder for the current user account. Within that folder you will find the My Draw Pro Files folder. This is created for your convenience. Use this folder to store and organize all your Draw Pro drawings and custom symbols.HINT: Making sub-folders under My Draw Pro Files is a good way to organize your drawings!

How to install Draw Pro with a CD?

  • Place the CD in your CD-ROM drive. Draw Pro installer will automatically launch and begin the installation process.
  • For the simplest installation, press the NEXT> button on every page that comes up.
  • All you have to do during the installation process is answer three questions:
    • Serial Number: Please enter the serial number which is located on the inside flap of your CD case. If you downloaded your software, use the serial number included in the email from purchase. (Make sure there are NO blank spaces in the serial number line).
    • Full Name: This would be the name of the main registered user. This information may need to be verified when requesting technical support.
    • Organization: This is an optional field. Home users may wish to leave this blank. Corporate users should put their company name here.
  • By Windows convention the installation folder is located in the Program Files folder. For more advanced users, there are options to choose a different installation folder for Draw Pro.
  • After installation, you will notice that Draw Pro has conveniently added a launch icon to your desktop. Draw Pro is also available by pressing Start/Programs/Draw Pro. After launching Draw Pro, if you use File/Open you will find that Draw Pro defaults to the My Documents folder for the current user account. Within that folder you will find the My Draw Pro Files folder. This is created for your convenience. Use this folder to store and organize all your Draw Pro drawings and custom symbols. HINT: Making sub-folders under My Draw Pro Files is a good way to organize your drawings!

What Operating Systems does Draw Pro support?

  • Windows 10
  • Windows 8 and 8.1
  • Windows 7
  • Microsoft Internet Explorer 5.01 or greater
  • Microsoft Windows Installer 2.0 or greater

What are the System Requirements for Draw Pro?

  • Windows 10 / 8.1 / Windows 8 / Windows 7
  • Pentium II – class processor w/MMX
  • 64MB RAM
  • 60MB free hard drive space
  • 16-bit color minimum, true color (24-bit) recommended
  • 800X600 or higher screen resolution, 1024X768 recommended
  • CD ROM drive for installation of backup CD

How do I get help?

Draw Pro has a full and intuitive User’s manual available from the Help menu. This manual can be printed for your convenience.

Draw Pro also has a Help Index that is available using Microsoft’s Internet Explorer 5.01. This Index is navigated the same way you navigate any internet page.

There are a set of Quick Reference cards that you can view and print, you can find them under the Help Menu. These Quick Reference cards will help you become familiar with the menus, tool sets and options available.

You may also email your questions to techsupport@drawpro.com.

Can you obtain site licences for DrawPro?

Yes, please email sales@drawpro.com with any site license questions or requests.

Can you import and export DXF format?

Draw Pro is currently supporting the DXF format (for import only).

When open a DXF file go to the File menu and select Open… Now you pull down the File of types menu and select the DXF option. Once you have selected the DXF option, click on the Open button.

Can you import and export WMF and EMF?

Draw Pro supports imports and exports of the Windows Metafile Format (WMF) and the Windows Enhanced Metafile Format (EMF).

The EMF format is superior to the WMF format, and offers a more true conversion. The WMF format has been around longer and has a larger user base.

Both formats are supported by all graphically oriented Microsoft products (such as Word and Publisher etc.), and are also supported by most third party graphics programs.

Draw Pro also imports images and photos in the following file formats:

  • .BMP – Bitmap
  • .GIF – Graphic Interchange Format
  • .JPG – Joint Photographic Experts Group
  • .TIF – Tagged Image File
  • .PNG – Portable Network Graphic

WARNING: As with most file conversions, importing or exporting from these formats may involve some data loss. For best data fidelity, always use the Draw Pro native format to save and retrieve your files in Draw Pro.

Can I embed a DrawPro drawing in a Microsoft Word file?

To use a Draw Pro drawing with Microsoft Word, save your file first using the.DPF (Draw Pro) format, then use the File/SaveAs function and choose the.EMF file filter (to save in the Enhance Windows Metafile Format).

If your filename was MyDrawing.DPF the EMF exported version will be saved as MyDrawing.EMF (unless you type in a different name when you save).

In Word, use the Insert/Picture/From File and choose the Windows Enhanced Metafile.EMF filter in the dialog box. Now select the.EMF file (such as MyDrawing.EMF) by browsing for it. Press OK. Your DrawPro drawing is now inside a Word file!

Does DrawPro support True Type fonts?

Yes, Draw Pro will automatically list any installed fonts on your system.

To change fonts:

First insert text by choosing the Text tool “A” from the Design toolbar.

Single click at the position in the drawing on which you want your text, or click and drag a rectangle for the width and height of the desired text box.

If you want to change the font of an existing text box, just select the text box and press the “F” tool on the text toolbar. After selecting the Font, Size, and attributes, press OK in the Font dialog box. The text box will automatically show your new selections.

Also, you can choose the desired Font by pressing the “F” tool on the text toolbar, before creating a text box.

How do I find Sample Files, Templates, Do-It-Yourself Files etc.

Pull down the Help menu and select Welcome Screen… now you may choose from the list of files as well as the Users Guide, Quick Reference Cards etc.

Can I build my own custom symbols?

To make a custom symbol and save it, follow these directions:

First, draw your symbol.

Now select the whole symbol by using the select tool and draw a selection rectangle around the entire symbol. Make absolutely sure that you have included all the objects in this selection. (All of the control points of the objects you have selected will be visible when you have selected the entire symbol correctly).

Now use the Options/Group function to group your selected objects into one group.

Once grouped, the symbol will only show four control points (the bounding rectangle points). This is how you know you have grouped your entire symbol correctly.

Once grouped, go to the File/Save Symbol. Type in a name for your symbol in the file name field, and then press OK.

Now you have created your own custom symbol.

Now to use that symbol, choose File/Open Symbol. Press the My Folders button. Find your symbol in the sub folder that you saved your symbol into. Click on your symbols name.

The preview pane will show your symbol once you select it. Press the Place button to place your symbol onto your drawing.

HINT: You can create your own clip art in the same manner. Once your object is grouped (provided it is closed) you can add fills and colors. Then continue to save in the same manner as saving the symbol.

How do I find the pre-drawn Symbols and Clip Art Libraries?

From Draw Pro pull down the File menu and select Open Symbol.

At the top of the Open Symbol dialog box you will see the Library and My Folders buttons. (Library is the Draw Pro default).

The Directory area shows you two folder options – Clip Art and Symbols. Double Click on a folder to show the lists contained in that folder.

For example to see the computer symbols, double click on the Symbols folder then double click on the Computers folder.

In the Symbol Name area you will see all the names of the available symbols.

Click on any of the symbol names to preview the symbol in the preview pane.

Click the Place button to place the symbol in your drawing.

To view the computers Clip Art, double click on the Clip Art folder then double click on the Computers folder.

In the Symbol Name area you will see all the names of the available Clip Art symbols.

Click on any of the names to preview the Clip Art in the preview pane.

Click the Place button to place the Clip Art in your drawing.

Pressing the My Folders button will switch you to your My Documents folder area. From there you can load or save your own custom symbols or clip art.

You can also see manuals for both the Symbols and the Clip Art that DrawPro has available. From the Help Menu choose either the Symbols Library Manual or the Clip Art Manual. Both manuals are in.PDF format.

How Do I Create a Watermark?

From Draw Pro start a New document then choose Layers/Layer Info.

In the Layering dialog box rename the Layer 1 to __WATERMARK__ (this must be entered in this exact manner).

Choose the Rename button then OK.

Now draw, write, or import the information you want to watermark.

Select all of this information by choosing Edit/Select All.

Then lock the information by choosing Options/Lock.

IMPORTANT!!
Once “Locked”, watermarked information is not changeable. Objects that have been locked in a watermark layer cannot be detected, selected, unlocked, or otherwise edited.

How Can I Get Technical Support?

Users may have free technical support questions answered via email by writing to techsupport@drawpro.com.